pkr91 Privacy Policy

1. Introduction

pkr91 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and reflects our obligations under the licensing framework under which pkr91 operates. We recognise that Pakistani players entrust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy applies to all personal data collected through the pkr91 website, mobile interface, customer support channels, and any other touchpoint associated with the pkr91 brand. It applies to registered players, prospective players who browse without registering, and former players whose data we retain in accordance with our legal obligations.

Please read this Policy carefully. If you have any questions about how pkr91 handles your data, our support team is available 24/7 via live chat and can be reached by email at [email protected].

2. Who We Are

pkr91 is an internationally licensed online casino and sports betting platform operating at pkr91.com. The Platform offers casino games, live dealer tables, sports betting markets (including cricket and PSL), slot games, fishing games, and related entertainment services to eligible players aged 21 and above.

For the purposes of this Privacy Policy, pkr91 acts as the data controller in respect of the personal data of its registered players. This means pkr91 determines the purposes and means by which personal data is processed on the platform.

3. Personal Data We Collect

pkr91 collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, nationality	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, city of residence	Account communications, support, notifications
Financial Data	JazzCash/EasyPaisa account reference, bank account details, transaction history	Deposits, withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, user experience
Usage Data	Games played, bet amounts, session duration, login timestamps	Responsible gaming monitoring, platform improvement
Verification Documents	Scanned CNIC, utility bill, bank statement	KYC compliance, withdrawal processing
Communications Data	Live chat transcripts, support emails, complaint records	Customer service, dispute resolution, compliance records

pkr91 does not collect sensitive personal data such as biometric data, health information, or political opinions. We collect only what is necessary for the lawful and effective operation of the platform.

4. How We Collect Your Data

4.1 Directly from You

The majority of personal data pkr91 holds is provided directly by you during the course of your relationship with the platform. This includes data provided when you:

• Register a pkr91 account and complete the onboarding form.
• Submit identity documents as part of the KYC verification process.
• Make a deposit or request a withdrawal using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20.
• Contact pkr91's customer support team via live chat, Messenger, Viber, or email.
• Participate in promotions, complete surveys, or respond to pkr91 communications.
• Set responsible gaming limits or request a self-exclusion through the platform tools.

4.2 Automatically

When you access the pkr91 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, the device and browser you are using, pages visited, time spent on each page, and game interactions. This data helps pkr91 maintain platform security, detect fraudulent access, and improve the overall player experience.

4.3 From Third Parties

pkr91 may receive data about you from trusted third-party service providers in limited circumstances, including identity verification agencies that assist with CNIC validation, payment processors that confirm transaction status, and fraud prevention partners that flag suspicious activity patterns. Any third-party data received is handled in strict accordance with this Privacy Policy.

5. How We Use Your Personal Data

pkr91 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your pkr91 player account, including processing logins, account updates, and preference settings.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and that your identity matches the registration details provided, in compliance with our licensing obligations.
• Payment Processing: To facilitate secure deposits and withdrawals via your chosen payment method, reconcile transactions, and investigate any payment discrepancies.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, multiple account creation, and other prohibited activities outlined in our Terms and Conditions.
• Responsible Gaming: To monitor player behaviour patterns that may indicate problem gambling, enforce self-imposed limits, and fulfil our duty-of-care obligations under our licensing framework.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may opt out at any time.
• Legal & Regulatory Compliance: To meet our obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain records required under our gaming licence.
• Platform Improvement: To analyse aggregated, anonymised usage data and improve the performance, design, and content of the pkr91 platform.

pkr91 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

6. Legal Basis for Processing

pkr91 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing is necessary to perform the contract between you and pkr91 — i.e., to provide you with access to the platform, process your transactions, and deliver the services you have requested.
• Legal Obligation: Processing is necessary to comply with pkr91's legal and regulatory obligations, including KYC requirements, anti-money laundering obligations, and data retention mandates under our gaming licence.
• Legitimate Interests: Processing is necessary for pkr91's legitimate business interests, including fraud prevention, platform security, and the improvement of our services, where those interests are not overridden by your privacy rights.
• Consent: For certain non-essential processing activities — such as sending marketing communications or placing non-essential cookies — pkr91 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Third Parties

7.1 Who We Share Data With

pkr91 shares personal data only with third parties that are essential to the delivery of our services. These include:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 gateway operators receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services that assist pkr91 in validating player identities and CNIC documents.
• Game Content Providers: Licensed casino game studios and sportsbook data providers who operate games accessible through the pkr91 platform. These providers may receive anonymised session data necessary for game integrity.
• Fraud Prevention Services: Specialist providers who assist pkr91 in detecting and preventing fraudulent account activity, bonus abuse, and suspicious transaction patterns.
• Regulatory Authorities: pkr91 will disclose personal data to licensing authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law or a valid legal order.

7.2 What We Will Never Do

pkr91 will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. We do not share your data with unaffiliated third parties for their own commercial purposes. Any data shared with service providers is governed by binding data processing agreements that require them to handle your data with the same standard of care as pkr91.

8. Data Security

pkr91 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pkr91 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that pkr91 staff can only access the minimum data necessary for their specific function.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Continuous server monitoring and automated anomaly detection to identify and respond to potential data incidents in real time.

While pkr91 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pkr91 will notify affected players in accordance with our obligations under applicable data protection law.

9. Data Retention

pkr91 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with pkr91.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, for financial regulatory compliance purposes.
• Customer Support Records: Retained for three (3) years following the resolution of a support interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter, as evidence of lawful processing.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to an identifiable individual.

10. Your Data Rights

As a pkr91 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]:

• Right of Access: You have the right to request a copy of the personal data pkr91 holds about you, free of charge, within a reasonable timeframe.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by pkr91 be corrected or updated without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pkr91's legal retention obligations.
• Right to Restriction: You have the right to request that pkr91 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: You have the right to object to processing based on pkr91's legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

pkr91 will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the platform. pkr91 uses cookies and similar technologies including local storage and session tokens.

11.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your login state. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your language preferences, display settings, and responsible gaming limit configurations to provide a personalised experience.
• Analytics Cookies: Used by pkr91 to collect aggregated, anonymised data on how players interact with the platform — which games are most popular, which pages have high drop-off rates, and similar metrics. This data is used exclusively to improve the platform.
• Security Cookies: Assist in fraud detection by identifying unusual device or behaviour patterns that may indicate account compromise or automated bot activity.

11.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pkr91 platform. pkr91 does not use third-party advertising cookies or cross-site tracking pixels.

12. Children & Minors

pkr91 is strictly an adult platform. Access is limited to individuals aged 21 years and above. pkr91 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If pkr91 becomes aware that a player under the age of 21 has registered or provided personal data, the account will be immediately closed, the data will be deleted, and any funds deposited will be returned where possible.

If you are a parent or guardian and believe your child has registered on pkr91, please contact our support team immediately via live chat so we can take appropriate action without delay.

13. Third-Party Links

The pkr91 platform may, from time to time, contain references or links to third-party websites or services — for example, game provider studios or payment method information pages. This Privacy Policy applies exclusively to data processed by pkr91. pkr91 is not responsible for the privacy practices of third-party websites and encourages players to review the privacy policies of any third-party sites they visit independently.

14. Changes to This Privacy Policy

pkr91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, legal obligations, or platform functionality. When material changes are made, pkr91 will notify registered players via email or an on-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the pkr91 platform following any update constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pkr91's handling of your personal data, please contact our dedicated support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the pkr91 platform. Average response time is 3–5 minutes.
• Email: [email protected] — please use the subject line "Privacy Request" for data-related enquiries. We respond to all emails within 24 hours.
• Messenger / Viber: Available 9 AM to 11 PM Pakistan Standard Time (PST) for players who prefer to communicate via messaging apps.

pkr91 takes every privacy enquiry seriously. Our support team includes staff familiar with Pakistani banking systems, local payment methods, and the specific data concerns of players across Karachi, Lahore, Islamabad, Faisalabad, and other cities. You will always receive a clear, considered response — not a template.